Last updated: January 2023
Please read these terms and conditions carefully before using our website https://www.thekalenji.co.uk (the “Service”) operated by Kalenji® (“us”, “we”, or “our”).
By accessing or using the Service you agree to be bound by these terms. If you disagree with any part of the terms then you may not access the Service.
Purchases
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, phone number, email address, postal address, credit card information, and geographic location.
Eligibility
The Service is intended solely for persons who are 18 or older. Any access to or use of the Service by anyone under 18 is expressly prohibited. By accessing or using the Service you represent and warrant that you are 18 or older.
User Accounts
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree to not disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Kalenji®.
Kalenji® has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Kalenji® shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Returns and Refunds
If you are not 100% satisfied with your purchase, you can return it for a full refund within 30 days of delivery. Please email us at [email protected] to initiate a return and provide your order confirmation number and reason for return. We will provide instructions for secure return shipment.
Items must be returned in original condition with tags still attached. Please note that customized or personalized products are final sale and cannot be returned or exchanged.
Return shipping costs will be paid or reimbursed by us. Processing of refunds begins within 5 business days upon our receipt of the returned items. Refunds are made to your original payment method.
We do not accept returns or provide refunds for intimate apparel for health and hygiene reasons, unless they are damaged or defective. If you received an incorrect or defective item, please contact us to arrange a replacement.
Shipping
Shipping fees and delivery timelines will be clearly outlined during checkout based on your shipping address. Standard shipping timeframes range between 2-7 days for delivery in the UK.
Rush shipping options may be available for an additional fee. Weekend and next-day deliveries are only available to certain areas. In-store pickup may also be available in select stores – look for the option at checkout.
We are unfortunately unable to change shipping addresses after an order is placed. If you need an order shipped to a different address, please contact us to cancel your original order and place a new one.
Shipping and delivery dates are estimates only – we are not liable for any delays caused by shipping carriers or circumstances out of our control. If your order has still not arrived after the maximum estimated delivery time, please contact us and we will investigate.
Product Descriptions
We aim to provide concise, accurate product descriptions on our website. However, we do not warrant that product descriptions or other content on our site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition for a refund or exchange, subject to theReturns and Refunds section above.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Kalenji® its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
Contact Us
If you have any questions about these Terms, please contact us at [email protected].