Last updated: January 2023

Kalenji® (“us”, “we”, or “our”) operates the https://www.thekalenji.co.uk website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number, postal address, email address (“Personal Information”).

Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are poste on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

EU User Consent Policy

Data Controller Contact Information

Kalenji®
123 Main Street
London, UK
[email protected]

What Personal Data Do We Collect?

When you visit our website and make purchases, we collect the following categories of personal data:

• Contact data such as name, email address, mailing address, and phone number
• Order data such as items purchased, date of purchase, shipping/billing address
• Payment data such as payment card details and billing address
• Marketing data such as preferences for receiving promotional emails and newsletters
• Communications data such as questions, comments, chats with our support team
• Usage data such as pages visited, products viewed, browsing activity

How Do We Use Your Personal Data?

We use your personal data to:

• Process orders, returns, and exchanges
• Provide customer service and support
• Send marketing communications like emails and newsletters if you opt-in
• Personalize your shopping experience with improved recommendations and targeted promotions
• Analyze site traffic, purchases, and user behavior to improve our store
• Comply with legal obligations like tax duties and anti-fraud measures
• Resolve disputes and enforce our terms of service

What Is Our Legal Basis for Processing Your Data?

We only process your personal data when we have a lawful ground, including:

• Contract – To fulfill orders, process payments, deliver products, etc. as part of our terms
• Consent – When you sign up for marketing communications or accept cookies on our site
• Legitimate Interest – To protect customers, improve our services, detect and prevent fraud, etc.
• Legal Obligation – To comply with applicable laws and regulations

Who Do We Share Your Data With?

We do not sell or share your personal data with any third parties, except:

• Service providers like payment processors, shipping, email providers, and cloud hosting/storage
• When required by law enforcement agencies, courts, regulators, tax authorities
• If we sell part of the business, the buyer will have access to user data
• To enforce our policies, or protect legal rights, users, and community safety

Our service providers are bound by strict data protection requirements per our contracts.

We only allow service providers to access or use data to perform requested services on our behalf. They cannot use data for any other purpose.

Where is Your Data Stored?

Your personal data is stored in the United Kingdom on secured cloud servers provided by Amazon Web Services (AWS). AWS meets high global standards for information security management like ISO 27001.

We will not transfer your data outside the European Economic Area (EEA) unless required for tax purposes, to fulfil your order, or under a specific data protection framework permitted by applicable law.

What Are Your Rights?

Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data:

• Access – You can request access to the personal data we hold about you.
• Correction – You can have any incomplete or inaccurate data corrected.
• Deletion – You can request we delete your personal data (with some exceptions).
• Restrict processing – You can ask us to halt processing if you believe your data is inaccurate or unlawful.
• Portability – You can get a copy of your data for transfer to a third party.
• Object – You can object to processing based on legitimate interests or direct marketing.
• Withdraw consent – You can withdraw consent where we rely solely on user consent to process data.

To exercise your rights, please submit a request by email to [email protected]. We will respond to all requests in line with applicable laws.

If you are unsatisfied with how we have handled your data, please contact us. You also have the right to submit a complaint to your local data protection authority.

How Long Do We Retain Your Data?

We keep your personal data only as long as needed to provide you products and services, or to comply with legal obligations.

Contact data like email addresses is kept until you opt-out or unsubscribe. Order data is retained for 5 years as required by tax and accounting rules.

In some cases, we anonymize data for statistical purposes – that data may be retained indefinitely.

How Do We Protect Your Data?

We implement technical and organizational measures like encryption, access controls, policies, and audits to protect your data and ensure compliance with regulations.

Your data is only accessed by employees who require access to perform their job duties. All employees are trained in data security and protection.

While we take extensive precautions, no security measures can completely guarantee the safety of your personal data from malicious attacks or human error.

Changes to Our Privacy Policy

We may amend this privacy policy from time to time to ensure it remains up-to-date with legal requirements and the evolution of our website. Please check this policy periodically for changes.

How to Contact Us

If you have any concerns about how your personal data is handled, please contact our data protection officer at:

Email: [email protected]

Phone: +44 20 3239 8995

Address: 123 Main Street, London, UK

We are committed to working with you to obtain a fair resolution of any issue or complaint about privacy. If, however, you believe we have not been able to assist with your complaint or concern, you have the right to make a complaint to the relevant Data Protection Authority.

Cookie Policy

A cookie is a small file with a unique identifier that a website transfers to your device to store and sometimes track information about you.

We use cookies on our website for things like:

• Remembering your preferences like currency, language, login details etc to provide a customized experience.
• Tracking your shopping cart and purchases to enable payments, checkouts, and order fulfillment.
• Following your browsing activity to make search results more relevant and site navigation easier.
• Monitoring site performance, usage trends and visitor numbers to improve your user experience.
• Enabling third parties like ad partners to show relevant promotions to our site visitors.

You can control and manage cookies via your browser settings to block or delete cookies at any time. The specific instructions for managing cookies on various browsers are as follows:

Google Chrome

1. Click the menu icon in the top right corner of the browser.
2. Select ‘Settings’.
3. Click ‘Show advanced settings’.
4. In the Privacy section, click ‘Content settings’.
5. Select ‘Block sites from setting any data’.

Safari

1. Click ‘Safari’ in the Menu Bar.
2. Select ‘Preferences’.
3. Click the ‘Privacy’ tab.
4. Select the option ‘Block all cookies’.

Mozilla Firefox

1. Click the menu icon in the top right.
2. Click ‘Options’.
3. Select the ‘Privacy & Security’ tab.
4. Under ‘Cookies and Site Data’ click ‘Manage Permissions’.
5. Remove any websites already listed.

Microsoft Edge

1. Click the menu icon in the top right corner.
2. Select ‘Settings’
3. Click ‘View advanced settings’.
4. Under ‘Cookies’ select ‘Block all cookies’.

Internet Explorer

1. Click ‘Tools’ in the menu bar.
2. Select ‘Internet Options’
3. Click the ‘Privacy’ tab.
4. Move the slider to the top to block all cookies.

For mobile devices, you can manage cookies through your handset settings.